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About the products

  • What makes Amethystique's gemstones unique?

Our gemstones are hand-selected for their quality, beauty, and transformative energies. Each piece is ethically sourced and meets the highest standards in color, clarity, composition, and carat weight.

  • How do I know the quality of the amethyst I'm purchasing?

We provide a detailed guide on the quality metrics of our amethysts, including color, clarity, composition, and carat. Each gemstone from Amethystique meets these high standards, we provide a certificate with every gemstone that we sell.

  • Is it possible to get help with sourcing a specific type of amethyst outside of the offered collection?

Yes! We recommend you contact us if you can't find what you're looking for in the collection displayed on our website. Our customer service team at Amethystique will try to help you find the amethyst that you desire.

Ordering and payment

  • What payment methods do you accept?

We accept various forms of payment, including credit cards, debit cards, and digital wallets. All transactions are secure and encrypted.

  • Is the online payment process secure?

Yes, we use SSL encryption techniques to ensure the security of your data during the payment process.

Shipping and delivery

  • Where do you deliver?

We deliver free of charge to all regions of Switzerland.

  • How long does delivery take?

How long does the delivery take? Orders are usually processed within 1-5 business days, and we promise that our products will be delivered within 4 weeks.

Rückgaberegelung und 100% Geld-zurück-Garantie

  • How do I initiate a return?

You may return items within 30 days of delivery as long as they are in their original condition, including packaging.

  • What should I do if I have defective or unwanted items?

We accept returns for defective items or products that do not meet your expectations. Customer satisfaction is our top priority.

  • Who should I contact to initiate a return?

Contact our customer service team for instructions on initiating a return. We are committed to resolving any issues with your order promptly.

Sustainability and ethics

  • How are your gemstones sourced?

We are committed to ethical sourcing. All our gemstones are traceable to known mines and sources, ensuring that we contribute positively to the communities we work with.

  • Are your operations sustainable?

Yes, sustainability is a cornerstone of our business. From sourcing to packaging, we strive for eco-friendly and ethical practices.

Miscellaneous

  • How can I contact customer service?

You can reach us via email, phone, Whatsapp and through our social media channels.

  • Do you have a physical store?

Currently, we operate exclusively online to provide you with the best prices by reducing overhead costs.